Terms and Conditions

Last updated: 04/03/2025
Welcome to DaFreitas Pets! These Terms and Conditions govern the use of our website and the hiring of pet boarding, daycare, transport, and care services provided in our home. By accessing our website and hiring our services, you agree to comply with the terms and conditions described herein.
If you do not agree with these terms, you should not use our services.

1. Definitions

"Services": Refers to the pet boarding, daycare, transport, and care services provided in our home, as described on the website and agreed with the client.

"Client": The individual or legal entity that hires our pet care services.

"Pet": The pet (or pets) that will be left in our home for temporary care, according to the service contracted.

"Website": Refers to the website https://www.dafreitaspets.com/, where clients can get information about the services and make bookings.

"Transport Company": Refers to the pet transport service provided by the company, when applicable.

"Transport Crate": Suitable container, which meets safety and comfort standards for the animal’s transport.

2. Services Offered
We offer the following services for pets:

2.1. Boarding
Temporary boarding for dogs, cats, and other pets, with daily care, feeding, and recreation, in our home.

2.2. Daycare
Daily care service for pets while the owners are away, with leisure activities, feeding, and socialization.

2.3. Transport
Transport of pets to and from our home, as well as from one point to another, as requested by the client. The transport will be carried out in appropriate and safe vehicles for the animals’ well-being.

2.3.1. Mandatory Documentation
The Client must provide all necessary documents for the pet’s transport, including but not limited to:

Veterinary Certificate: Health certificate issued by a veterinarian, valid up to 10 days before the trip, certifying the pet is healthy and fit to travel.
Vaccination Record: Proof that the pet is up to date with mandatory vaccinations.
Identification Documents: Includes microchip or other identification system.

2.3.2. Transport Crate Requirements

Size and Material Specifications: The crate must be of appropriate size for the pet, allowing movement, standing, and turning. It must be sturdy, well ventilated, and have a secure door.
Comfort: The crate must be lined with material that ensures the pet’s comfort and absorbs any waste. Fresh water must be available if the trip exceeds 8 hours.

2.3.3. Transport Requirements

Animal’s Age: The pet must be at least 8 weeks old to be transported. Older animals or those with compromised health may be refused.
Prohibited or Restricted Breeds: Certain dog or cat breeds, due to respiratory difficulties or other issues, may be restricted or not accepted for transport. The Client must check with the company before hiring the service.
Health Conditions: The pet must not have any health conditions that pose a risk during transport (e.g., contagious diseases, serious infections, etc.).

2.3.4. Client’s Responsibility

Preparing the Pet: The Client is responsible for properly preparing the pet for transport, including feeding and hydration before the trip.
Legal Documentation: The Client must ensure that all required documents are complete and correct, including any additional requirements of the destination country, if applicable.
Choice of Transport Crate: The Client must provide a crate that meets the company’s specifications and transport regulations.

2.3.5. Temperature and Weather

Weather Restrictions: Pet transport may be suspended or altered in extreme weather conditions (high temperatures or severe cold) when there is risk to the pet’s health.
Temperature Control: The company will take measures to ensure that the temperature inside the transport compartment remains within acceptable safety parameters.

2.3.6. Costs and Payment

Transport Fee: The Client will pay the agreed amount for the transport service, which may vary depending on distance, pet weight, and crate size.
Extra Fees: Additional charges may apply in case of transport changes, such as date changes, special requirements, extra services, or extended waiting times for pickup and delivery.

2.3.7. Cancellations and Changes

Client Cancellation: The Client may cancel the service at least 48 hours in advance, subject to a cancellation fee. Cancellations after this period may incur a higher fee.
Changes: Changes in time, date, or type of transport are subject to availability and may incur additional costs.
Company Cancellation: The company reserves the right to cancel the service in the event of adverse weather conditions or other unforeseen events that could endanger the pet.

2.3.8. Company Responsibility

Care During Transport: The company will take all necessary measures to ensure the pet’s well-being during transport but is not liable for damages caused by unforeseen events such as lost luggage, delays, or accidents.
Exclusion of Liability: The company is not responsible for damages resulting from pre-existing illnesses, adverse reactions to weather or food, or any other situation beyond the company’s control.

2.3.9. Complaints and Support

Complaints: If the Client notices any problem with the transport, such as damage to the crate, pet’s health issues, or delivery delays, they must submit a written complaint to the company within 48 hours after the service is completed.
Customer Support: The company will provide customer service channels to clarify doubts and provide information about the pet’s transport.

2.4. Special Care
Administration of medication, health care, and hygiene of the pet, according to the client’s or veterinarian’s instructions.

3. Booking Process

Booking: The client may book services through our website or other means (phone, email, or social media), providing all requested information, including pet data, dates, and special needs.
Booking Confirmation: The booking will be confirmed once payment is processed and service availability is verified.
Changes and Cancellations: Changes or cancellations must be made at least 48h in advance to avoid higher cancellation fees. Cancellations after this period may result in partial or full charge.

4. Client Responsibilities
If these responsibilities/requirements are not met, we reserve the right to refuse the service(s) requested by the client.
By hiring our services, the client agrees to:

Accurate Information: Provide complete and accurate information about the pet, including medical history, diet, special needs, behavior, and any relevant health conditions.
Vaccines and Documentation: Ensure that the pet is up to date on all vaccines and present the vaccination record before boarding.
Pet’s Health Condition: The client must ensure the pet is healthy and able to socialize with other animals.
Necessary Items: The client must provide food, medication, toys, and other personal items that may be necessary for the pet’s proper care during the stay.
Transport Responsibility: The client must ensure that the pet is available for transport on the agreed dates and times, if they hired the taxi and transport service.

5. DaFreitas Pets Responsibilities
We commit to:

Providing Adequate Care: Ensure the pet receives proper care in our home, including feeding, recreational activities, and health care according to the client’s instructions.
Safety and Well-Being: Protect the safety and well-being of the pet during the care and transport period.
Client Communication: Keep the client informed about their pet’s condition during the stay, especially in case of health problems or emergencies.
Qualified Professionals: Ensure our team is qualified and experienced to provide proper care for pets.

6. Prices and Payment

Prices: Our service prices vary according to the type of service hired, length of stay, pet’s special needs, and other factors. The price will be informed to the client before booking confirmation.
Payment Method: Exactly 100% of the payment must be made at the time of booking confirmation, via credit/debit card, bank transfer, MB Way. Or by mutual agreement, in cash at Check-in.
Additional Fees: A fee of €5.00/h may be charged for failing to meet Check-in or Check-out times. Any additional services (such as special care, transport, medications) will be charged separately, as agreed between the parties.

7. Cancellation Policy

Client Cancellation: The client may cancel the booking up to 48h before the service start date and receive a full refund. Cancellations after this deadline will be subject to a 100% cancellation fee.
Company Cancellation: In cases of force majeure (health issues, unforeseen events, etc.), we reserve the right to cancel the booking. The client will be fully refunded and may also reschedule the services.

8. Emergencies and Medical Care

Medical Emergencies: In case of medical emergency during the stay, we will take all necessary steps to seek immediate veterinary care. All costs for treatment or emergency assistance are the client’s responsibility.
Medical Care Authorization: The client authorizes our team to seek medical care for the pet if needed and agrees to bear the related costs.

9. Limitation of Liability

Safety and Well-Being: While we take all precautions to ensure the pet’s safety, we are not responsible for unforeseen incidents such as injuries, escapes, or aggression between animals, unless caused by proven negligence or misconduct on our part.
Transport: The company is not responsible for incidents during transport, except in case of proven failure to comply with agreed conditions.

10. Abandonment
In Portugal, animal abandonment is regulated by legislation that protects animal welfare.

10.1. Animal Protection Law
According to the Portuguese Penal Code (Article 387 and following):

Animal abandonment has been a crime since 2014. Anyone who abandons a companion animal may face penalties such as fines or imprisonment of up to 1 year.
If abandonment results in the animal’s suffering, the penalty may be aggravated.

10.2. Abandonment Clauses

Grace Period: The client has 24 hours to collect the pet after the agreed date.
Additional Charges: After this period, extra fees may apply to cover food and care costs.
Adoption or Surrender to Authorities: If the client does not come forward, DaFreitas Pets may transfer the pet for adoption or hand it over to animal protection associations or the municipality.

10.3. DaFreitas Pets Responsibilities

Communication: We will contact the client repeatedly before considering the pet abandoned.
Continued Care: The pet will continue to receive appropriate care during the grace period.
Notification to Authorities: In confirmed cases of abandonment, we will notify the police or municipal veterinarian.

10.4. Client Consequences

Financial Responsibility: The client may be held responsible for costs accrued during the pet’s extended stay.
Legal Proceedings: The client may face criminal proceedings for abandonment and animal neglect.

11. Intellectual Property
All content on the website https://www.dafreitaspets.com/, including logos, texts, images, and graphics, is the exclusive property of DaFreitas Pets and is protected by copyright laws. Unauthorized use of any material is prohibited.

12. Changes to the Terms and Conditions
The company reserves the right to update and modify these Terms and Conditions at any time. Any changes will be posted on the website with the date of the last update. We recommend checking this page periodically to stay informed about any updates.

13. General Provisions

Applicable Law: These Terms and Conditions are governed by the laws of Portugal.
Dispute Resolution: In case of disputes, both parties agree to seek an amicable resolution. If not possible, disputes will be submitted to the court of the judicial district of Lisbon.

14. Acceptance
By hiring DaFreitas Pets services, the Client acknowledges having read, understood, and agreed to all the terms and conditions established above.

15. Contact
If you have any questions about these Terms and Conditions, contact us through:
DaFreitas Pets
Address: Moscavide
Email: dafreitaspets@gmail.com
Phone: +351 912 555 164