Terms and Conditions

Last update: March 4, 2025

Welcome to DaFreitas Pets! These Terms and Conditions govern the use of our website and the contracting of accommodation, day care, transport, and pet care services provided at our residence. By accessing our website and contracting our services, you agree to comply with the terms and conditions described herein.

If you do not agree with these terms, you must not use our services.

1. Definitions

"Services": Refers to the pet accommodation, day care, transport, and care services provided at our residence, as described on the website and agreed upon with the client.
"Client": The individual or legal entity that contracts our pet care services.
"Pet": The pet (or pets) left in our home for temporary care, in accordance with the contracted service.
"Website": Refers to the website https://www.dafreitaspets.com/, where clients can obtain information about services and make bookings.
"Carrier": Refers to the pet transport service provided by the company, when applicable.
"Transport Crate": An appropriate container that meets safety and comfort standards for transporting the pet.

2. Services Offered

We offer the following services for pets:

2.1. Accommodation

Temporary accommodation for dogs, cats, and other pets, with daily care, feeding, and recreation at our residence.

2.2. Day Care

Daily care service for pets while tutors are absent, featuring leisure activities, feeding, and socialization.

2.3. Transport

Transport of pets to and from our residence, as well as from one point to another, as requested by the client. Transport will be carried out in vehicles that are appropriate and safe for the animals' well-being.

2.3.1. Mandatory Documentation

The Client must provide all necessary documents for the pet's transport, including but not limited to:

Veterinary Certificate: Health certificate issued by a veterinarian valid for up to 10 days before the trip, certifying that the pet is healthy and fit to travel.
Vaccination Record: Proof that the pet's mandatory vaccinations are up to date.
Identification Documentation: Includes microchip or another identification system.

2.3.2. Transport Crate Requirements

Size and Material Specifications: The transport crate must be of an appropriate size for the pet, allowing it to move around, stand up, and turn around. It must be sturdy, well-ventilated, and have a secure door.
Comfort: The crate must be lined with material that guarantees comfort for the pet and absorbs any excretion. Fresh water must be available if the trip exceeds 8 hours.

2.3.3. Transport Requirements

Pet Age: The pet must be at least 8 weeks old to be transported. Older pets or those with compromised health conditions may be refused.
Prohibited or Restricted Breeds: Certain dog or cat breeds, due to respiratory difficulties or other issues, may be restricted or not accepted for transport. The Client must check with the company prior to contracting the service.
Health Conditions: The pet must not present health conditions that pose a risk during transport (e.g., contagious diseases, severe infections, etc.).

2.3.4. Client Responsibility

Pet Preparation: The Client is responsible for preparing the pet adequately for transport, including feeding and hydration before the trip.
Documentation and Legal Requirements: The Client must ensure that all required documents are complete and correct, including any additional requirements of the destination country, if applicable.
Choice of Transport Crate: The Client must provide a transport crate that meets the company's specifications and transport regulations.

2.3.5. Temperature and Climate

Weather Restrictions: Pet transport may be suspended or altered during extreme weather conditions (high temperatures or excessive cold) when there is a risk to the pet's health.
Temperature Control: The company will take measures to ensure that the temperature inside the transport compartment is within acceptable parameters for the pet's safety.

2.3.6. Costs and Payment

Transport Fee: The Client will pay the agreed amount for the transport service, which may vary according to distance, the pet's weight, and the size of the transport crate.
Extra Fees: Additional fees may be charged in case of changes to transport, such as date changes, special requirements, additional services, or exceeded waiting times for collection and delivery.

2.3.7. Cancellation and Changes

Cancellation by the Client: Cancellation of the transport service is subject to the general cancellation conditions described in Point 8 of this document.
Changes: Changes to the schedule, date, or type of transport are subject to availability and may incur additional costs.
Cancellation by the Company: The company reserves the right to cancel the service in case of adverse weather conditions or other unforeseen events that jeopardize the pet's safety.

2.3.8. Company Responsibility

Care During Transport: The company will take all necessary measures to guarantee the pet's well-being during transport, but is not responsible for any damage caused by unforeseen events, such as lost baggage, delays, or accidents.
Exclusions of Liability: The company is not responsible for damages arising from pre-existing conditions, adverse reactions to climatic or dietary conditions, or any other situation beyond the company's control.

2.3.9. Complaints and Customer Service

Complaints: If the Client notices any problem with the transport, such as damage to the transport crate, health issues with the pet, or delivery delay, they must register a written complaint with the company within 48 hours of the service being completed.
Customer Service: The company will provide customer service channels to clarify doubts and provide information regarding the pet's transport.

2.4. Special Care

Administration of medications, health care, and hygiene for the pet, in accordance with client/veterinarian instructions.

3. Booking Process

Booking: The client can book services through our website or other means (telephone, email, or social media), providing all requested information, including data about the pet, dates, and special needs.
Booking Confirmation: The booking will be confirmed as soon as payment is processed and service availability is verified.
Changes and Cancellations: Changes or cancellations of bookings are governed by the conditions stipulated in the Cancellation Policy (Point 8).

4. Client Responsibilities

In case of non-compliance with these responsibilities/requirements, we reserve the right to refuse the service(s) requested by the client.

By contracting our services, the client agrees to:

Accurate and Truthful Information: Provide complete and accurate information about the pet, including medical history, diet, special needs, behavior, and any relevant health condition.
Vaccines and Documentation: Ensure the pet's vaccinations are up to date and present the vaccination record prior to boarding.
Pet Health Condition: The client must ensure that the pet is healthy and fit to socialize with other animals.
Necessary Items: The client must provide food, medication, toys, and other personal items of the pet that may be necessary for proper care during the stay.
Responsibility for Transport: The client must ensure that the pet is available for transport at the agreed dates and times, if the taxi and transport service has been contracted.

5. DaFreitas Pets Responsibilities

We commit to:

Providing Adequate Care: Ensure the pet receives proper care at our residence, including feeding, recreational activities, and health care, in accordance with the instructions provided by the client.
Safety and Well-Being: Protect the safety and well-being of the pet during the period of care and transport.
Communication with the Client: Keep the client informed about their pet's condition during the stay, especially in case of health issues or emergencies.
Qualified Professionals: Ensure our team is qualified and experienced to provide proper care to pets.

6. Prices and Payment

Prices: The prices of our services vary according to the type of service contracted, duration of accommodation, special needs of the pet, and other factors. The price will be informed to the client before booking confirmation.
Payment Method: Exactly 100% of the payment must be made at the time of booking confirmation, via credit/debit card, bank transfer, or MB Way. Alternatively, by mutual agreement, in cash at Check-in.
Additional Fees: Failure to comply with Check-in and Check-out times may incur a fee of €5.00/hour. Any additional services (such as special care, transport, medications) will be charged separately, as agreed between the parties.

7. Early Check-out Policy

Since the slot is blocked exclusively for your pet, in case of early collection by the client, there will be no refund or adjustment of the amount corresponding to the remaining nights.

8. Cancellation Policy

Cancellation by the Client:

Cancellations 7 or more days in advance: 100% of the amount paid will be refunded, deducting 4% for administrative expenses and transaction fees.
Cancellations between 2 and 6 days before check-in: 50% of the total reservation amount will be charged.
Cancellations less than 48 hours in advance or in case of no-show: 100% of the total reservation amount will be charged.

Cancellation by the Company:

In cases of force majeure (health issues, unforeseen events, etc.), we reserve the right to cancel the booking. The client will be fully refunded and will also have the option to reschedule the services.

9. Emergencies and Medical Care

Medical Emergencies: In case of a medical emergency during the stay, we will take all necessary measures to seek immediate veterinary care. The costs of any veterinary treatment or emergency assistance will be the client's responsibility.
Authorization for Medical Care: The client authorizes our team to seek medical attention for the pet if necessary, and agrees to bear the related costs.

10. Limitation of Liability

Safety and Well-Being: Although we take all precautions to ensure the pet's safety, we are not responsible for unforeseen incidents, such as injuries, escapes, or aggression between animals, unless caused by proven negligence or misconduct on our part.
Transport: The company is not responsible for incidents occurring during the transport of the pet, except in case of proven failure to comply with the agreed conditions.

11. Abandonment

In Portugal, animal abandonment is regulated by legislation protecting animal welfare.

11.1. Animal Protection Legislation

According to the Portuguese Penal Code (Article 387 and following):

Animal abandonment has been a crime since 2014. Anyone who abandons a companion animal may face penalties such as a fine or imprisonment of up to 1 year.
If abandonment results in suffering for the animal, the penalty may be aggravated.

11.2. Abandonment Clauses

Grace Period: The client has a 24-hour period to pick up the pet after the agreed date.
Additional Charges: After this period, extra fees may be applied to cover feeding and care costs.
Adoption or Delivery to Authorities: If the client fails to show up, DaFreitas Pets may transfer ownership of the pet for adoption or deliver it to animal protection associations or the municipality.

11.3. DaFreitas Pets Responsibilities

Communication: We will contact the client repeatedly before considering the pet abandoned.
Continued Care: The pet will continue to receive appropriate care during the grace period.
Notification to Authorities: In case of confirmed abandonment, we will report the case to the police or the municipal veterinarian.

11.4. Consequences for the Client

Financial Responsibility: The client may be held responsible for costs accumulated during the pet's extra stay period.
Legal Proceedings: The client may face criminal prosecution for abandonment and animal negligence.

12. Intellectual Property

All content present on the website https://www.dafreitaspets.com/, including logos, texts, images, and graphics, is the exclusive property of DaFreitas Pets and is protected by copyright laws. Unauthorized use of any material is prohibited.

13. Changes to Terms and Conditions

The company reserves the right to update and modify these Terms and Conditions at any time. Any changes will be published on the website with the date of the last update. We recommend checking this page periodically to stay informed about any changes.

14. General Provisions

Applicable Law: These Terms and Conditions are governed by the laws of Portugal.
Dispute Resolution: In case of disputes, the parties agree to seek an amicable resolution. If not possible, the parties submit to the judicial court of the district of Lisbon.

15. Acceptance

By contracting DaFreitas Pets services, the Client acknowledges that they have read, understood, and agreed to all terms and conditions set forth above.

16. Contact

If you have questions about these Terms and Conditions, please contact us through the following means:

DaFreitas Pets
Address: Moscavide
E-mail: dafreitaspets@gmail.com
Telephone: +351 912 555 164